Shannondoc logo

Out-Of-Hours Medical Care


Providing Out-Of-Hours medical care to patients throughout Mid-West region.

Nurse Advice   🩺


Our dedicated team of Triage Nurses can offer medical advice over the telephone.



Nurse advice is free advice offered by the Triage Nurse and is based on the information received from the caller.

The advice offered by the triage nurse is evidence-based and it is important that the patient is happy with the advice. The final decision to follow the advice rests with the patient.

Shannondoc's central call centre is located on the grounds of St. Camillus' Hospital, Limerick City.

The call centre is staffed round-the-clock and handles over 110,000 calls annually.


Appointments   📝


Treatment Centres strategically located throughout the Mid-West region.



The triage nurse may occasionally book an appointment with a doctor at your nearest Treatment Centre if your condition requires medical attention.

Once an appointment is booked, your details and medical symptoms will be sent via secure transmission to the treatment centre. The GP on duty is informed and will make the necessary preparations for your appointment. It is advised that you arrive at the treatment centre at the scheduled time of your appointment to avoid delays in treatment. Please bring your Medical card to the centre along with anything relevant to your condition. Please note that Shannondoc does not operate a Walk-in service. Please phone 0818 123500 and speak to a nurse before making an appointment.

Shannondoc operates 12 fully-equipped treatment centres, located throughout the Mid-West region.

Located in counties Clare, Limerick and North Tipperary, Treatment Centres operate like your local GP surgery, only during Out-Of-Hours. Sited near the main population centres and major road networks, the centres are usually under 20 minutes by car journey.


Home Visits   🚑


A fleet of fully equipped Mobile units responding to urgent house calls.



In exceptional circumstances the triage nurse may decide to dispatch a Mobile Response Unit to your location.

Once your details are sent to the mobile response unit, the driver may contact you in advance to ask for directions to your location and may give you an approximate time of arrival. If you have your current GPS coordinates or postcode this may also assist the driver in finding your location quickly. If you have a vehicle near your location, it is helpful to turn on the hazard warning lights or leave the outside lights of your house on. Please remember to confine any dangerous animals on the property, such as guard dogs.

Shannondoc maintains a fleet of vehicles for it's mobile operations and medical support services.

Equipped with emergency medical equipment and linked via wireless to a central tracking station, the Mobile Response Units of the Shannondoc fleet have travelled 3.1 million kilometres since the creation of Shannondoc in 2002. Responding to urgent house calls, the vehicles also operate as support vehicles for our medical specimen collection service and laboratory delivery vehicles. Operated by drivers with advanced driving skills and possessing a keen knowledge of their local environ, the fleet is the backbone of Shannondoc's mobile operations.

If you have a medical issue that requires urgent medical attention, call Shannondoc on Lo-call 0818 123500


Medical care

Our Simple Process

🕒

When should I use this service?

  • Shannondoc provides urgent out-of-hours medical services when your GP surgery is closed.
  • Shannondoc is a service provided to patients whose family doctor is part of the Shannondoc Co-op.
  • NOT for routine (Non-urgent) medical problems like: repeat prescriptions, test results, medical certificates or employment medicals
  • NOT a walk-in service. You must have an appointment.
📋

Non-urgent medical problems

Please phone your GP practice when it is next open.

💡 For routine matters like repeat prescriptions and test results, wait for your GP's normal hours.
🚨

Emergencies

If you feel your medical problem is life-threatening:

📞 Call 999 or 112
⏰

Operating Hours

Monday - Friday

6:00 pm - 8:00 am

Weekends & Public Holidays

Open 24 hours

⚠️

Abusive Behaviour

All patients who avail of Shannondoc services are expected to be polite and courteous to all our members of staff. Abusive language and behaviour is not acceptable and will not be tolerated.

⚡ Patients who are abusive or threatening may be prevented from using the service in the future.

📋 The 4-Step Process


Before you contact Shannondoc, please have the following information ready:

  • Patient's name
  • Contact telephone number
  • Home address and current location
  • Patient's date of birth
  • Patient's GP name
  • Medical Card/GP Visit card /NHS/E111 card - If you don't present your card you may be charged for your visit.

Call Shannondoc on 0818 123 500



Your call will be answered by a patient care administrator who will ask you details of the patient and a contact number. Following a brief description of your presenting symptoms, the PCA will prioritise your call.

YOUR CALL IS PRIORITISED AS:

🟢 Routine   |   🟡 Urgent   |   🔴 Emergency



Your call will be responded to according to call priority and call back times can vary based on workload and/or time of day. Typically the following times are periods of higher workload:

Monday - Friday
18:00 - 19:00
Saturday - Sunday
10:00 - 13:00


A highly trained Triage Nurse will call you back, they will gather relevant medical information relating to your presenting symptoms. Following the initial assessment by one of our nurses, your call may result in one of the following:

💬 Nurse advice
👨‍⚕️ Doctor's advice
🏥 Treatment centre
🏠 Home visit

Please have your medical card, a list of medication and any relevant information for your condition ready for the doctor.

📌 Details of your contact with Shannondoc will be sent to your GP by the next working day.


Medical care

Shannondoc is an after-hours GP service, providing medical assistance when your local GP service has closed


Treatment Centres


Limerick City


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Dooradoyle Health Centre,
Off St. Nessans Rd,
Dooradoyle,
Limerick City,
County Limerick.

GPS Coordinates
52.636286, -8.655473
Eircode
V94 A6RX

Hospital


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Hospital Health Centre,
Knockainey Rd,
Hospital,
County Limerick.

GPS Coordinates
52.47456, -8.434625
Eircode
V35 EA44

Newcastlewest


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Newcastle West Primary Care Centre
Station Road,
Newcastlewest,
County Limerick.

GPS Coordinates
52.457513, -9.058708
Eircode
V42 RD76


Strictly by appointment only. Please call 0818 123500


Nenagh


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
Wilton Medical Centre
Gortlandroe,
Nenagh,
County Tipperary.

GPS Coordinates
52.871461, -8.215537
Eircode
E45 KR91

Roscrea


Operating Hours
Monday - Friday : 18:00pm - 23:00pm
Saturday & Sunday : 9:00am - 22:00pm
Bank Holidays : 9:00am - 22:00pm

Address
Cre House,
Roscrea Primary Care Centre
Templemore Rd (N62),
Roscrea,
County Tipperary.

GPS Coordinates
52.940182, -7.78832
Eircode
E53 X461

Thurles


Operating Hours
Monday - Friday : 18:00pm - 23:00pm
Saturday & Sunday : 9:00am - 22:00pm
Bank Holidays : 9:00am - 22:00pm

Address
Thurles Primary Care Centre,
Mitchel Street,
Monacocka,
Thurles,
County Tipperary.

GPS Coordinates
52.681998, -7.804577
Eircode
E41 R1X3


Strictly by appointment only. Please call 0818 123500


Ennis


Operating Hours
Monday - Thursday : 18:00pm - 08:00am
Weekends : 18:00pm Friday - 08:00am Monday
Bank Holidays : 18:00pm - 08:00am

Address
HSE Primary Care Centre,
Station Road,
Ennis,
County Clare.

GPS Coordinates
52.84074, -8.98083
Eircode
V95 TY4E

Ennistymon


Operating Hours
By Appointment Only

Address
Ennistymon Community Hospital
Lahinch Road,
Ennistymon,
County Clare.

GPS Coordinates
52.936548, -9.317114
Eircode
V95 CD58

Kilrush


Operating Hours
By Appointment Only

Address
Primary Care Center,
Fahy's Road,
Drimna,
Kilrush,
County Clare.

GPS Coordinates
52.6412, -9.4874
Eircode
V15 FV18


Milltown Malbay


Operating Hours
By Appointment Only

Address
Medical Centre,
Spanish Point Rd,
Milltown Malbay,
County Clare.

GPS Coordinates
52.850908, -9.410221
Eircode
V95 X72N

Shannon


Operating Hours
By Appointment Only

Address
Shannon Health Centre
Shannon Town Centre,
Shannon,
County Clare.

GPS Coordinates
52.708258, -8.877405
Eircode
V14 Y029


Strictly by appointment only. Please call 0818 123500

Contact Us

🚨 Urgent Medical Problem?

If you have an urgent medical problem outside of surgery hours, please phone:

📞 0818 123 500

🏢

Headquarters

Shannondoc
Central Call Centre
St. Camillus Hospital
Shelbourne Road
Limerick
County Limerick

⏰

Office Hours

Monday - Friday
9:00am - 5:30pm

📞 For urgent medical issues outside these hours, call 0818 123 500

📞

Office Telephone

📱 061 459527
*For business enquiries

📠 FAX
061 459555

✉️

Office Email

info@shannondoc.ie

💼

Careers

Send your application to:
hr@shannondoc.ie

View current openings →

🚑

Emergency?

If your medical problem is life-threatening
Call 999 or 112

Services

Shannondoc services are offered in Limerick - North Tipperary - Clare.


About Us


🏥

Origins

Shannondoc was created in 2002 to provide an improved medical service to patients within the Mid-West region. Operating mainly "out-of-hours", ensures that Shannondoc patients have continuous round-the-clock medical support outside of normal surgery hours.


👥

The Team

Our dedicated medical team consists of 120 Doctors, 30 Nurses and 50 support staff enroled in various administrative, technical and support functions. Operating from the Central Call Centre in Limerick and from 12 Treatment Centres located throughout the Mid-West region of Ireland, all staff have an essential role in maintaining the operations of the service. While many staff are highly trained in a wide variety of specialised medical fields and technical roles, all staff are dedicated to providing a modern world-class medical service for the 21st century.


🎧

Central Call Centre

The Central Call Centre is located at St. Camillus' Hospital in Limerick City and handles over 110,000 medical cases each year. All medical cases are processed through the Call Centre. Participating family GP's recieve full reports on their patients if their medical needs were tended to during the out-of-hours service to assist in follow-on care.

 
📋

Governance Code

We comply with the Governance Code for community, voluntary and charitable organisations in Ireland. We reviewed our organisation's compliance with the principles in the Code on 31st May 2017. Our review sets out actions and completion dates for any issues that the assessment identifies need to be addressed.

📄
Governance Program
PDF Document
📑
Nomination & Corporate Governance
PDF Document
🔍
Clinical Audit & Risk Management
PDF Document
💰
Finance Audit & Remuneration
PDF Document
🏆
Commitment to Governance
PDF Document

Careers

📈

Grow Your Career With Us

Join a dedicated team committed to providing exceptional out-of-hours medical care across the Mid-West region.

👥
120+ Doctors
👩‍⚕️
30+ Nurses
🖥️
50+ Support Staff
🏥
12 Centres

🚀

Exciting Opportunities

Founded in 2002, ShannonDoc continues to deliver a high standard of Urgent Out of Hours Family Doctor service to patients in the Midwest over the last 21 years. Due to the continued development of the organisation and to ensure a sustainable service is available to our patients, member GPs and the HSE.

Please send your application to:

📧 hr@shannondoc.ie

🎧

Telephone Triage Nurse

We are currently taking applications for Triage Nurse positions.

📄 View Details →
👨‍⚕️

General Practitioners

We are currently taking applications for General Practitioners.

📄 View Details →
⏱️

Locum Doctor Application

Contact the office during office hours.

📞 061 459527

9:00am - 5:30pm

Fees

💰

Consultation Fees

ShannonDoc is not a free service. The cost of your consultation depends on your eligibility and the type of service provided.

🟢

GMS / Medical Card Holders

The cost of your consultation will be covered if you have a valid GMS card.

✓ Your GMS card covers this

🟠

Private Patients

Fees apply for consultations. Please see the full fee list below.

📋 Fees apply

🔵

Additional Services

Home visits, certain procedures, or out-of-area services may incur extra charges.

📞 Ask for details

ℹ️

Important Notes

  • Please have your Medical/GP Card ready when you attend your appointment.
  • Fees are subject to change – please confirm when booking your appointment.
  • Payment is required at the time of consultation (unless covered by GMS card).
  • Receipts are provided for insurance claims where applicable.
📄

Full Fee Schedule

Download our complete fee list for detailed pricing information on all services.

📥 Download Fee List (PDF)
💳

Accepted Payment Methods

Cash, Credit/Debit Card

💵 💳

ShannonDoc Policies

🛡️

Questions About Your Data?

If you have any questions about how ShannonDoc handles your personal data, please contact our Data Protection Officer.

📧 DPO@shannondoc.ie

🔒

GDPR & Data Protection

ShannonDoc is committed to protecting the rights and Personal Data of Individuals and Service Users and to enable them to exercise their rights in accordance with the General Data Protection Regulations 2018 (GDPR).

📧 Data Protection Officer: DPO@shannondoc.ie

📋 Policy Documents

📄
Data Protection Policy
📑
Privacy Statement
⚠️
Data Breach Policy
📹
CCTV Policy
📝

Data Access Request Forms

If you wish to access your personal data held by ShannonDoc, please complete and submit the appropriate form below.

🩺
Form A
Medical Card Holder / Patient
📋
Form B
Private Patient
👔
Form C
Shannondoc Employee
👶

Child Protection

ShannonDoc is committed to safeguarding the welfare of children who use our services. If you have any concerns regarding child safety in the Treatment Centre, please immediately bring your concerns to the Doctor or Nurse on duty.

📞 Alternatively contact the triage nurse on 0818 123500

📥 Download Child Safeguarding Statement
🍪

Website Cookies

Shannondoc uses essential cookies to ensure our website functions properly. We do not use tracking cookies, analytics cookies, or any third-party cookies that collect personal data.

✅
What we use:

Essential cookies that remember your cookie preferences (so we don't keep asking you). No personal data is collected or stored.

❌
What we don't use:

No tracking cookies, no analytics cookies (Google Analytics, etc.), no advertising cookies, and no social media tracking.

⚙️
Your Cookie Settings:

You can change your cookie preference at any time.

📌 By using our website, you agree to our use of essential cookies. You can learn more about cookies at www.aboutcookies.org

Coronavirus COVID-19

🦠

COVID-19 (Coronavirus)

Updated Information from the HSE

✅
Current Status (2025)

COVID-19 remains in circulation, but Ireland has moved to a living with COVID-19 approach. Vaccination and booster programmes continue for eligible groups.

🤒

Common Symptoms

  • Fever or chills
  • Cough (dry or productive)
  • Shortness of breath
  • Fatigue or tiredness
  • Loss of taste or smell
  • Sore throat, headache, muscle aches
📋

If You Have Symptoms

  • Stay at home until 48 hours after symptoms improve
  • Avoid contact with vulnerable people
  • Phone your GP first if you need medical advice
  • For urgent out-of-hours care, call 0818 123500
💉

Vaccination & Boosters

Vaccines remain the best protection against serious illness. HSE recommends COVID-19 boosters for:

  • People aged 60 and older
  • Healthcare workers
  • People with weak immune systems
  • Pregnant women

🔗 Official HSE Resources

🩺
COVID-19 Symptoms
HSE Official Guide
💉
Vaccine Information
Booster & Booking Info
🧼
Prevention Advice
Protect Yourself & Others
💊
Treatment Options
Antiviral & Support
📞
Out-of-Hours Medical Care

If you need urgent medical attention when your GP is closed:

Call 0818 123500

🚨
Life-Threatening Emergency

If you or someone else has life-threatening symptoms:

Call 999 or 112

📅 Information sourced from HSE.ie | Last reviewed: April 2026
For the most up-to-date guidance, always refer to www.hse.ie/covid19